Casa de Cabello Policy
In accordance with applicable regulations, the Customer has the right to withdraw from the contract within 7 calendar days from the date of delivery. Casa de Cabello S.L. (hereinafter, «CASA DE CABELLO») will refund the price paid for the acquired item(s), but the Customer must cover any costs directly associated with returning the product.
Any acquired item can be returned or exchanged, provided that it has not been opened or used, and the original security seal and packaging remain intact. Return of a product will not be accepted unless it is in perfect condition, with the original packaging, and unused. To initiate a return, the Customer must send an email to info@casadecabello.com and follow the instructions received. The Customer is responsible for any direct costs incurred, and CASA DE CABELLO will not accept returns for items sent with cash on delivery.
For any returns from outside of Spain, the Customer must cover the transportation costs of the item(s) being returned or exchanged, using a shipping method of their choice. CASA DE CABELLO will not accept returns for items sent with cash on delivery.
CASA DE CABELLO reserves the right to refuse accepting any items that are returned when the return is communicated outside the stipulated period or when the items are not returned in the condition in which they were delivered.
Additional non-returnable items:
- Gift cards
- Sale Items
- Used or Altered Hair Pieces
- Wigs due to Hygiene issues
Return of a product will not be accepted unless it is in perfect condition, with the original packaging, and the original security seal and packaging remain intact.
To initiate a return, the Customer must send an email to info@casadecabello.com and follow the instructions received.
The Customer is responsible for any direct costs incurred, and CASA DE CABELLO will not accept returns for items sent with cash on delivery.
Refunds
If an error or defect caused by mishandling during transportation is clearly visible upon delivery, the Customer must note the problem on the delivery note and communicate this issue to CASA DE CABELLO by emailing info@casadecabello.com within 24 hours of receiving the item. This will allow for the return and replacement of the defective item(s) or a refund of the purchase price. In these situations, CASA DE CABELLO will cover any expenses incurred from the return.
Defects caused during transportation that are only noticeable after unpacking the item must be reported within 24 hours of receipt. The report should include the order number, a description of the damages, and a request for return and replacement of the defective product or a refund of the price paid. CASA DE CABELLO will examine the item and notify the Customer if a replacement is warranted. Items that have been used or not kept in their original delivery condition will not be replaced or refunded. Replacement or refunding of the item will be processed as soon as possible and within 30 days from the Customer receiving an email confirming the replacement or refund.
In such cases, CASA DE CABELLO will refund the purchase price within 30 days from receiving the Customer’s refund request. Refunds will be made using the same payment method used for the purchase or by bank transfer to an account provided by the Customer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@casadecabello.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address mentioned in Email provided to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Any issues related to the return and replacement of items should be communicated to CASA DE CABELLO at our customer service telephone +34. (from Monday to Friday, between 10:00 and 19:00 – Saturdays and Sundays closed) or by emailing care@casadecabello.com.
Communications from CASA DE CABELLO to the Customer will be made according to the data provided during registration on the Website. Current regulations require that part of the information or communications we send to the Customer be written. Therefore, you explicitly accept that email is the valid procedure for all communications related to the use of the Website and recognize that any communication from CASA DE CABELLO to that effect has contractual validity and complies with the legal requirement that it be written. This is without restricting the rights of the Customer as legally recognized.
CASA DE CABELLO does not accept liability derived from the malfunction of the Customer’s email address or from their lack of communication. This includes issues caused by the Customer’s lack of diligence in maintaining their email account up to date and active.
Spanish